FREQUENTLY ASKED QUESTIONS

Frequently asked questions

COVID-19 Update


Our fulfillment center is open and operating as usual; We take extra percussions by sanitizing the products and packaging before shipment. All orders shipped and delivered on time.




What is your return policy?


100% Happiness guaranteed. Our #1 priority here at Gallas is your happiness. Which means we stand by our product 100%, no matter what, no questions asked, no holds barred, no ifs, no ands, no buts. If you have a problem, we will solve it. Refund it. Send you new tool. Whatever it takes. Just reach out to our Customer Happiness Team. We're here for you. Happiness. Guaranteed.




What happens if my product brakes or stops working?


We're Incredibly proud of our craftsmanship and offer a lifetime warranty on all our products. If your Gallas products ever crack, brake, or stop working, simply give us a shout and we'll repair or replace them free of charge.




Is it safe to use on natural hair?


We understand your concerns regarding heat products, and we can assure you that our products were made for all hair types, including natural hair.




What is your warranty policy?


The Gallas Limited Lifetime Warranty is a statement of confidence to our customers to the reliability of Gallas Hair Tools products, which are designed and manufactured to the highest standards in quality, style, appearance and durability. This warranty reflects a tradition of excellence and a commitment to superior manufacturing, innovative design and craftsmanship dedicated to you, our customer. This warranty is our pledge to you that we will proudly stand behind our products for as long as you own it.





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