shipping & returns
return & exchange policy
30 day return policy, which means you have 30 days after receiving your item to request a return.
Our return process is so easy, Since its a satisfaction guarantee policy, we will accept a used item back but not damaged.
To start a return, you can contact us at info@GallasHairTools.com or via Live Chat. we’ll send you a return shipping label,
as well as instructions on how and where to send your package. Items sent back to us without first requesting
a return will not be accepted. You can always contact us for any return question at info@GallasHairTools.com.
Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective,
damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Exchanges The fastest
way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate
purchase for the new item. Refunds We will notify you once we’ve received and inspected your return, and let you
know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method.
Please remember it can take some time for your bank or credit card company to process and post the refund too.
All orders are processed within 1 business day (excluding weekends and holidays)
after receiving your order confirmation email. You will receive another notification when your order has shipped.
Shipping method and cost: Free Express Shipping (FedEx 2Day), All orders will be delivered within 2 business day.
When your order has shipped, you will receive an email notification from us which will include a tracking number
you can use to check its status. Please allow up to 24 hours for the tracking information to become available.
Track your package on FedEx's website: https://www.fedex.com/apps/fedextrack/
If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact
us at firstname.lastname@example.org with your name and order number, and we will look into it for you.
In the event that your order arrives damaged in any way, please email us as soon as possible at
email@example.com with your order number and a photo of the item’s condition.
We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.